Terms of Service

This platform is operated under the “Qivio” brand by the sole proprietorship of Sümbül Olcay Aktı.

1. Parties

These Terms of Service are entered into between the sole proprietorship of Sümbül Olcay Aktı (“Qivio”) and the user and/or customer benefiting from Qivio services.

2. Scope of Service

Qivio provides software services that help businesses manage appointments, customer communication, notifications, reminders, and operational workflows in digital environments. The scope of services may vary depending on the selected plan and active subscription.

3. Account and Use

The user is responsible for registering with accurate and up-to-date information. The user is also responsible for maintaining the security of account credentials.

4. Plans and Subscription

Qivio may offer services under different plans. Plan scope, pricing, trial periods, renewal, and cancellation conditions are displayed during the purchase flow.

5. Payment

Payments for paid plans are collected through the payment infrastructure used by Qivio. By starting a subscription, the user confirms the current price, currency, trial period, and billing interval of the selected plan.

6. Changes to the Service

Qivio may update, maintain, improve, or modify its services in order to develop the product, comply with legal requirements, or ensure operational continuity.

7. Prohibited Use

The user agrees not to use the service for unlawful purposes, not to infringe the rights of others, and not to attempt unauthorized access or interfere with system operations.

8. Suspension and Termination

Qivio may suspend or terminate accounts in cases of unlawful use, payment failure, breach of these terms, or behavior that threatens platform security.

9. Intellectual Property

All rights related to Qivio software, interface, content, design, branding, and related materials are protected under applicable law.

10. Limitation of Liability

Qivio aims to provide the service in a secure and reliable manner. However, uninterrupted availability is not guaranteed due to third-party services, integrations, maintenance, internet infrastructure issues, or force majeure.

11. Personal Data

Qivio processes personal data in accordance with applicable laws. Further details are available in the Privacy Policy and relevant data protection notices.

12. Contact

Business Name: Sole Proprietorship of Sümbül Olcay Aktı

Brand / Platform: Qivio

Address: Batıkent Mah. Dedekorkut Sok. 20/1 Tepebaşı/Eskişehir

Email: info@lavinya.tech

Phone: +90 555 000 26 00

Tax ID: 6410440562 Eskişehir V.D.

Effective Date: 15.04.2026