Frequently Asked Questions
What is Qivio?+
Qivio is a platform that helps businesses manage appointments in a more organized way. It makes booking, updating, canceling, and reminder flows easier to handle.
Who is Qivio for?+
Qivio is suitable for many appointment-based businesses, including barbershops, beauty salons, clinics, consulting services, and similar businesses.
How do customers book an appointment?+
Customers can book through a link shared by the business. On supported plans, WhatsApp-based booking flows can also be used.
Can appointments be updated or canceled?+
Yes. Qivio is designed not only for creating appointments, but also for managing changes and cancellations in a more organized way.
Can appointments be managed by staff member?+
Yes. Services and staff members can be defined separately, so availability can be managed more clearly.
Can business hours and employee hours be managed separately?+
Yes. General business hours and employee-specific working hours can be set separately.
Is WhatsApp integration difficult?+
No. The WhatsApp connection is handled step by step through the panel. The goal is to let businesses connect their account easily without dealing with technical details.
Is WhatsApp included in every plan?+
No. Plans can differ in scope. A basic plan and a WhatsApp-supported plan may include different features.
How do notifications work?+
Businesses can receive notifications about new appointments or changes. Customers can receive reminders and informational messages.
Which channels can be used for reminders?+
Depending on the setup, reminders can be sent through SMS, email, and WhatsApp.
Can message language be changed?+
Yes. In supported cases, email and WhatsApp messages can be sent in different languages.
Do I need to install an app to use Qivio?+
No. The main experience is web-based. Businesses manage everything from the panel, and customers use the shared booking link.
Is Qivio suitable for small businesses?+
Yes. Qivio is designed not only for larger teams, but also for smaller businesses that want a cleaner appointment workflow.
Is there a trial period?+
A trial period may be available depending on the plan. Current details are shown clearly during sign-up or purchase.
How does the subscription work?+
Qivio can be used through plan-based subscriptions. Pricing, currency, trial period, and renewal details are shown before the subscription starts.
Can I cancel anytime?+
Cancellation is possible. However, when it takes effect may depend on the active plan and billing period.
How long does setup take?+
It depends on the business setup. Starting with a basic booking flow is usually faster. Setup may take longer as more features are added.
Do I need technical knowledge to get started?+
No. The goal is to keep the process as simple as possible. Basic use should be easy to start without technical knowledge.
Is customer data handled securely?+
Qivio aims to handle customer data with care and with reasonable safeguards in place. More details are provided in the relevant legal documents.